Refund policy

How to obtain an RMA

We are only able to authorize returns and provide instruction via email.  To open a request email us at support@baysidesurf.com

Returns Period

All orders are returnable within 30 days from the time the order was delivered.  After 30 days we are unable to authorize return requests.

Returns Reasons

We have a permissive returns policy and you may return items for any reason as long as they are still in new condition.  This means that items must be unopen and in original packaging.

Returns Postage & Freight

Customers will be responsible for all return shipping costs except in the instance of warehouse errors or freight damage.  In the event of a warehouse error, we can provide a pre-paid return label.

Freight Damage

Items that have sustained damage in transit must be reported to us within 72 hours of delivery.  Depending on the circumstances we may issue a refund or open a damage claim with the carrier.  In the event we open a damage claim, you will be required to retain the original item and packaging it was shipped with in the event the carrier requires an inspection.

Warranties

Many items we sell are covered by manufacturer warranties.  Any item that arrives defective is typically beyond our control.  Instead of returning these items we will direct you to the manufacturer for warranty coverage.

Shipping Errors

In the event you feel you have been shipped an order or received products that were shipped in error, you should contact us immediately. Upon our determination that a shipping error has occurred, we will either provide a pre-paid return label or refund your order. 

Orders Refused or Returned to Sender

We expect customers to take possession of their orders at the time of delivery.  Once an order is shipped it can not be cancelled and refusing the shipment incurs additional costs on our end including freight costs, loss of time, wages and more. 

If you refuse your shipment, once it is back in our possession, restocking, administrative and any incurred freight costs will be deducted from your refund.

Upgraded Shipping

Unfortunately upgraded shipping costs are non-refundable, except in the circumstance of carrier related shipping damage.